Planets Club terms

Welcome to PopulAR Planets Club  

1. Hi, we’re PopulAR and welcome! We’re happy to have you her. When we say ‘we’, ‘us’ or ‘PopulAR’ it’s because that’s who we are and we own and run the PopulAR Planets sites and Sugar is part of it.

2. PopulAR Planet’s ecosystem helps creatives around the world in building a neutral knowledge on the techs that are available, get creative, learn stuff, get productive and earn online. When you create an account and accept these terms you become a member of our community. You will have a Planets account that will allow you to buy and sell items like the ones found on Sugar and Uni sites and make other type of contributions on the Lab and Collective.

3. The Planets sites are platforms that allow members to contribute to the Planets eco-system, to buy and sell licenses to use digital items useful for producing XR creations like social AR project files, 3D models, motion graphics project files, software code, vectors, images and much, much more. On Sugar, buyers and authors (sellers) transact with each other directly and we provide the platform to allow the transactions to happen. If you have a Planets account, any transactions are logged on your member’s statement, which records the payments made by you to authors via Planets Club (as a buyer) and by buyers via Sugar to you (as an author).

4. The items on Planets Club are owned by the authors, not by us. The items on Sugar are uploaded at the direction of the author. We provide the platform services; we do not take ownership of the items.

5. During your time with us you agree to follow the ground rules outlined in these terms so please read and understand them. If you don’t accept the terms then we’ll be sad, but you will need to leave because your presence on and use of the Planets sites is conditional on your acceptance to be bound by these terms and the Acceptable Use Policy whether you become a member or not.

Planets Websites

6. You can also access Planets Websites via the Planets club. The products offered on Planets Websites (which include hosted theme and hosted starter site subscriptions) are offered Lab, Uni and Collective Sites and are subject to separate terms and conditions, which you can access here: Uni Terms, Lab terms and Collective terms. To avoid any doubt, the Sugar terms do not apply to the products offered via other Planets Websites.

7. Preview Files: Lol

How browsing and membership works

8. Browsing: You need to be 16 years or over to browse the Planets sites. We don’t knowingly collect any information from anyone aged 16 or under. When browsing the sites you agree to follow our guidelines or instructions and keep in mind that these terms apply to any use of our Planets sites whether or not you’re a member.


9. Age: You need to be 18 years or over to become a member or to buy items.

If you’re under 18 you will need to get a parent or guardian to buy items or use the account of a parent or legal guardian who is at least 18 years of age, with their permission, and this adult will be responsible for all your activities.

10. Planets Account: Planets Membership is free. There are premium memberships that are there if you’re selling a lot and want to have a lower percentage of profit sharing but the default membership when you’re joining Planets is free. When you become a member you get a Planets account that is accessible from any of our Planets sites (and is also your Planets account for other Planets services). Your membership will allow you to ‘buy’ (license) items from authors, participate in our online forums, and generally contribute to our ecosystem of Planets sites that help people get creative. Membership also gives you the opportunity to become an author (see section 31 – Becoming an Author) or earn referral income (soon).

11. Your responsibility: You promise that information you give us is true, accurate and complete and, if you sign up for an Planets account, that you will keep your account information up-to-date (including a current email address). Your membership is not transferable, that means you cannot sell your account. You are responsible for any use of the Planets sites including any activity that occurs in conjunction with your username and password, if you have a Planets account, so keep your password secure and don’t let any other person use your username or password. If you realise there’s any unauthorized use of your password or any breach of security you need to let us know immediately. You must not use a virtual private network or VPN or any other means to avoid compliance with these terms and conditions, or for any fraudulent or illegal reasons.

It is important that you understand your responsibilities as a member of our community so please take the time to review this section and the Planets Club Terms carefully.

12. Referrals: As a part of our Affiliate Program, if you refer a new member to any of our Planets sites you may be eligible to receive affiliate income. You can find out more about the Affiliate Program and the terms applying to referrals here.

How buying items works

This section will help you understand what you are buying when you purchase an item and how that transaction takes place on Sugar.

13. What you're buying:

  • License: When you buy an item, you acquire the right to use that item; you're not actually acquiring the item itself. What you get includes a license directly from the author to use that item. Items are subject to specific terms of use, and these terms are the ‘license’ that we set on Sugar. This license also applies to you if you download an item that someone else has bought for you (because anyone downloading an item needs to be a Planets member). Different license types are available for you to choose when you have selected an item. You’ll need to think about the way you want to use the item so that you can pick the right license to allow that use. It’s your responsibility to choose the correct license.
  • Item support: Authors can choose whether or not to support certain items. If an author chooses to support an item, this will be identified on the item page.  All supported items include a support period. You can buy support extensions on these items. Your right to access Item Support requires a Planets account.To learn more about item support, like what items are covered, what authors provide, the support period and support extension options, see the item support policy.
  • Buyer Services: In addition to the use of the platform, when you ‘buy’ an item you also receive buyer services from PopulAR like buyer support, fraud protection, item quality control and other related buyer services.You can read more about the awesome buyer services buyers get from us over at Why Buy From Us information page.

14. The total price for an item on Sugar is made up of:

  • Item price: The item price is made up of a license fee (for the license you choose for the item), and if relevant the item support fee (for supported items).
  • Buyer fee: This is the fee for the buyer services you get from PopulAR.
  • Handling fee: In some transactions on Sugar the total checkout price may include a handling fee.
  • Taxes: Some transactions on Sugar may be subject to tax that may be added to the price. See section 23 for details about taxes on Sugar.

The list price is made up of the item price and buyer fee, and is the price you see on an item page.

Transacting as a buyer:

15. If you have a Planets account, you can make payments by using the ‘Buy Now’ function or by using any existing Planets Credits in your Planets account.

16. Planets Credits: Existing Planets Credits can only be used to pay for Planets websites transactions. We do not refund any monies originally placed into your Planets account to buy Planets Credits (but you may have rights under an applicable consumer law, which we don’t exclude).

17. If you choose to buy using any existing Planets Credits, the total price will be deducted from your Planets Credits. If you haven’t used your Planets Credits within 12 months they may expire from the date of purchase. See section 24 for details about the expiry of Planets Credits.

18. When using Buy Now you will be redirected to a payment method provider.

19. Currency conversion costs: You are responsible for all costs of currency conversion relating to a transaction on Planets websites. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees).

This means that you may incur additional costs when purchasing from Planets websites, which we have no control over.

20. Terms of buying: When you buy an Sugar item you’re doing so on the following terms:

  • you warrant to us and the author that you have carefully considered the suitability of your chosen license, and that you have chosen appropriately;
  • you cannot cancel a completed purchase of an item;
  • we and the authors do not promise that any particular item will continue to be available on Sugar so you should download and save the item as soon as you buy it;
  • once you buy or download an item and the item has been paid for, you acquire a non-exclusive license to use the item under the terms set out in the license (non-exclusive means others might also license the same item);
  • the author retains ownership of the item;
  • your relevant details may be provided to the author of the item in order to facilitate the transaction, for example for invoicing and item support services; and
  • we have the right to enforce against you the terms of the license that you have acquired from an author.

It is important that you understand the terms on which you are making a purchase. Please take the time to review this section carefully.

21. Warranties we make:

  • We warrant that the Planets sites will be suitable for the purposes described on the sites, and that we will provide our platform services with reasonable skill and care.
  • We otherwise do not make any express or implied warranties about the Planets sites (or any items on Sugar).

22. Warranties authors make: The author of an item you buy warrants to you that:

  • the item is of acceptable quality and fit for the purpose for which it is 'sold';
  • the item matches the description given by the author on the item preview page, as well as any item preview;
  • they will honour any express warranties given to you that are not contained in these terms;
  • they have the rights necessary to license that item on the terms of applicable license;
  • your use of that item in accordance with the terms of the applicable license does not infringe the intellectual property rights of someone else;
  • the item and its description are not false, inaccurate, misleading, fraudulent, unlawful or defamatory;
  • the item and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practices or fair trading);
  • the item does not contain viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware;
  • if the item is marked as 'supported', they will provide you with the services as outlined in the item support policy;
  • they will process your data in accordance with applicable privacy law and data protection regulations.

This is what authors are promising you when you buy an item.

23. Taxes:

  • Sales Tax. Prices and fees made for supplies made to you (whether by PopulAR or authors) in connection with these terms exclude consumption and sales taxes (Sales Tax). If a supply is made to you under or in connection with these terms on which Sales Tax is imposed, the fee you must pay for that supply is increased by the Sales Tax amount.
  • Other taxes. You are responsible for paying all such taxes and imposts associated with your use of Sugar wherever levied. Your responsibility includes withholding tax if it applies, unless we already process that withholding tax. If a withholding is required by applicable law, you will remit the legally required amount to the applicable taxing authority; you must pay to PopulAR (or authors) the gross amount on the invoice(s) such that the amount received by PopulAR (or authors) after the withholding tax is applied is the full amount PopulAR (or authors) would have received if no withholding or deduction had been made (and it is your responsibility to arrange the remittance of the gross invoice amount in accordance with PopulAR’s standard processes).

24. Planets Credits expire: Planets Credits expire if not used within 12 months from the date of purchase, and will be forfeited on the 12 month anniversary of the purchase date. We generally try to tell you beforehand when Planets Credits are going to expire and be forfeited, but this is not always possible and don’t promise to warn you. Check your member’s statement regularly for details of expiry dates. If you have different rights under an applicable consumer law, we don’t exclude them.

If you haven’t used your Planets Credits within 12 months they may expire.

25. Items with an incorrect price or incorrect information: Despite our reasonable efforts, items may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may cancel or reverse a transaction, even after it is completed and a payment has been processed. If we do this, we’ll promptly arrange for any payment to be credited or refunded and you must not use the item unless you re-purchase it at the correct price.


26. Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the warranties given by the author in section 22 has been breached, or a refund is required under the Planets Refund Rules or Australian consumer law or other relevant consumer protection laws. If you would like to request a refund see this Help Centre article.

27. We will assess refund or credit requests (if you have a Planets account) on their merits, considering the digital nature of Sugar items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund or credit in situations like the following:

  • you have changed your mind about an item;
  • you bought an item by mistake;
  • you do not have sufficient expertise to use the item;
  • you ask for goodwill; or
  • you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).

28. If the author or we decide to issue a refund or credit (if you have a Planets account), this will generally be done using the same manner used to make the purchase. So if the item was purchased using Planets Credits, you will be given credit in Sugar Credits; if the item was purchased using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you (not Planets Credits) will be made in US Dollars, under the rules of the payment method (see section 19 - Currency conversion costs about currency conversion back to your local currency).

It is important that you understand how refunds work on Sugar.

29. Disputes lodged with payment agents: If, as a buyer via your Planets account, you lodge a dispute with a payment agent, this will result in a freezing of your Planets account until the dispute raised with the payment agent has been cancelled. This makes it very complex to resolve any related issues, and means we cannot make payments or issue refunds out of your Planets account, so we encourage buyers to contact us directly first to see if we can help resolve any concerns.

30. Fine print: We are not a bank or licensed deposit taker in Australia or elsewhere, your credits are not deposits under Australian law about banks, and that means you don’t get the benefit of any deposit insurance or guarantee under those laws. We don’t act as a fiduciary or as a trustee for you, and we’re not a licensed financial service provider.

Becoming an author

31. If you want to get involved in our community as an author, you can sign up and find out more here. Remember that if you become an author these terms will continue to apply, along with the Author Terms you’ll sign up to as an author.

To find out more about how to become an author visit the ‘Author Help Center’ here.

Intellectual Property

32. What we own: We own all the PopulAR content that we have put on Sugar (unless otherwise stated and excluding content owned by others). This includes the design, compilation, and look and feel of the Planets sites, and copyright, trademarks, designs and other intellectual property on Planets websites. We own all the trademarks, logos, service marks and trade names on Planets (unless otherwise stated and excluding these things owned by others). You will not copy, distribute, modify or make derivative works of any of our PopulAR Content or use any of our intellectual property in any way not expressly stated in these terms.

33. What we don’t own: We do not own all the items on Planets; our authors do. Items are uploaded at the direction of the author. So we cannot take responsibility for the quality, safety or legality of the items. We do not warrant that the items or any member content, code, data or materials available on or via the Planets do not infringe the intellectual property rights of a third party. (Each author provides promises to you directly when you purchase their item – see section 22 - Warranties authors make.)

34. Copyright, trademark and intellectual property claims: We respect the intellectual property rights of others and we require that authors do the same. If you believe that an item or member content infringes an intellectual property right (including copyright) please see the information in our Intellectual Property Policy.

Our Intellectual Property Policy is where you will find all the information relating to how we treat intellectual property on Planets websites including copyright and other rights.

35. Model and property releases: Items are available for commercial use (unless stated otherwise by the Author on an item page). Authors are responsible for obtaining and keeping a model or property release if one is needed; please ask the author directly if you need a copy of a release.

Our use of your information

36. Privacy: We respect your privacy and process your personal information in accordance with our Privacy Policy

Our Privacy Policy explains how we deal with your information.

37. Confidential Information: We value your information and take reasonable precautions to protect it. While using the Planets websites, you may also become aware of confidential information about us or another member. You promise to not disclose any confidential information made available to you through the Planets websites to any other person.

Playing fair

38. Prohibited Conduct: We strongly recommend that you don’t make your contact details public on Sugar or in any public communications via the Planets sites. Contact details include your email address, street address, Skype name and phone number (but not social network handles). If you do, it must not be for any reason prohibited under the Acceptable Use Policy and you do so at your risk!

39. Content removal: We can look at or remove any of your content for any reason at our discretion. Reasons might include quality assurance, if we receive a valid copyright take-down notice or General IPR Notice, if we think that the content is unauthorised, misleading, incorrect, offensive, or in breach of anyone else’s rights, or if we think that your use of the Planets websites and any content might result in liability to us or anyone else. See our Acceptable Use Policy for further details.

40. Community participation: We take great pride in our global and thriving community—it’s part of what makes the Planets great. We focus on transparency and mutual respect and invite you to participate, give feedback and have your say. Before participating on Planets websites, please read the Community Guidelines, as you agree to follow them as part of these terms.

Linking; apps made by others

41. Linking to the Planets sites: We’d be delighted if you decide to link to Planets websites from other sites but you have to link to a full version of a page and not link directly to an image or file hosted on one of the Planets sites. That includes no "in-line" linking methods resulting in images hosted on any Planets site being displayed on other sites. You must not "frame" any Planets pages by surrounding those pages with someone else’s content, materials or branding. We reserve the right to insist that any link to the Planets websites be discontinued, and to revoke your ability to link to the Planets websites.

42. Links from the Planets sites: The Planets sites may contain links to other non-Planets sites. We have no control or responsibility over anything on those sites, and do not endorse or sponsor those sites, even if they are affiliated to us.

43. Third party developers: We welcome the contribution of our members and broader community, who offer applications that work with Planets. You will need to form your own view about these applications and their developers; we’re not able to warrant or endorse those applications and disclaim liability relating to these applications.

Legal Housekeeping

44. Eligibility, suspension or termination: Membership is not an automatic right, it is a benefit for community members who follow our terms and policies and treat other community members well. We hope that you will be with us for a long time. But we may, using reasonable discretion, decide whether or not your use of Planets complies with these terms and our policies. We can suspend or terminate your Planets account at any time for any reason (acting reasonably of course), including if you:

  • breach these terms or any terms applicable to any of your other Planets accounts;
  • breach any of our policies (or policies of any other PopulAR product);
  • act in a way that does not align with the values of our community; or
  • act in a way that could cause us or members harm.

If we do decide to permanently terminate your Planets account you must not apply for a new account as unfortunately you will no longer be welcome in our community. This decision may also apply to all of your PopulAR accounts you use on other PopulAR sites.

45. PopulAR companies: If an indemnity, limitation or disclaimer of liability, warranty or release (a 'benefit') is given in our favour in these terms, the Author Terms or Affiliate Terms, we hold that benefit on trust for the other PopulAR companies. We may enforce that benefit as trustee for and on behalf of the other PopulAR Companies as beneficiaries under that trust.

46. We may use the services of another PopulAR site to conduct payment or other activities with you, like collecting payments and paying author earnings. If you make a Buy Now payment, we receive your payment as a limited agent for the author and your obligation to pay the author is met when we (or another PopulAR site) receive the payment successfully.

Liability and indemnity - between us and you

47. We provide the Planets club sites and the platform services.

48. You indemnify us against all losses, costs (including legal costs on a full indemnity basis), expenses, demands or liability that we incur arising out of, or in connection with, a third party claim against us relating to your use of Planets and any content you post to Planets (including, if you are an author, your items).

49. If you are a buyer, you agree that we are not responsible for, and you release us from liability arising out of or in connection with:

  • the items on Planets;
  • information provided by authors about their items (including on any item page); and
  • your use of items from Planets.

50. Our liability to you in connection with Planets or these terms, in contract, tort (including negligence) or otherwise, is limited as follows:

  • we exclude liability for any of these things incurred by you: loss of revenue, loss of profit, loss of goodwill, loss of customers, loss of capital, damage to reputation, loss in connection with any other contract, loss of data, or indirect, consequential or special loss, damage or expense; and;
  • our total liability to you is limited to the greater of USD100 and the total buyer fees paid by you in the 12 months before liability accrued.

These sections mean that you protect us from costs and claims that happen because of your actions on the site, and that our liability to you is limited.

We may, at our expense, assume the exclusive defense and control of any matter you indemnify us against, and if so you agree to cooperate with us.

Liability and indemnity - between authors and buyers

51. Each author grants to each buyer of the author’s items a limited indemnity on the following terms:

  • if another person makes a claim against a buyer that the buyer's use of the item in accordance with the terms of the applicable license infringes the intellectual property or other rights of that third party; and
  • if that buyer promptly notifies the author of the claim and gives the author the option to control the defense of the claim (at the author's cost), then the author will indemnify the buyer against damages finally awarded by a court against the buyer or any settlement damages agreed to by the author regarding that claim.

52. The liability of each author to their buyers is otherwise limited, for each item purchased, to the author's earnings from the payment for that item, except to the extent that the author's liability arises from wilful misrepresentations made about the item.

This means that the author's liability to buyers is limited.

53. Availability: We strive to have Planets available to you 24 hours a day, seven days a week but you know how the internet works: occasionally you might not be able to access Planets websites, and this might happen for any reason, at any time, with or without notice, or at our absolute discretion. We might also change aspects of how Planets websites works. PopulAR will not be liable to you for any loss you suffer as a result of these things.

54. Third Party: If you're agreeing to these terms on behalf of someone else (like your employer), then you're promising to us that you have full legal authority to bind that third party.

55. Consumer laws: In some places there may be non-excludable warranties, guarantees or other rights ('non-excludable consumer guarantees'). We do not exclude, restrict or modify non-excludable consumer guarantees in these terms. Except for non-excludable consumer guarantees, we and authors are bound only by the express warranties made in these terms. Our and each author's liability for breach of a non-excludable consumer guarantee is limited, at our or the author's option, to replacing or paying the cost of replacing the relevant item or service, (unless the non-excludable consumer guarantee says otherwise).

56. Blocking a member, disabling an account or refusing to process a payment. We may block you, terminate any of your Planets accounts or refuse to process a payment, including withholding your account balance indefinitely, if we reasonably believe there is a risk associated with you, your Planets account, or that payment, including if it breaches a law or regulation. Examples of where we might do this include transactions where we suspect the payment is from or to a person or country sanctioned by an authority (like the United Nations, the United States government or the Australian government); or where we reasonably believe there is a legal or regulatory risk or a risk of loss being suffered by us or our members. You warrant that you are not located in a sanctioned country and are not on a sanctioned persons list. You also warrant that you will not purchase items on Sugar using funds sourced from a sanctioned country. We may also block members from a country if we can’t make payments to or from that country. You should check what payment methods are available in your country for making payments as a buyer or for withdrawing earnings as an author. We may take any of the actions stated in this section without notice and against all of your PopulAR accounts you use on other PopulAR sites. If required by law we may forfeit existing deposits or earnings.

As our sites are global, there are different laws that may apply and these may restrict our relationship with you. See this Help Center article for some details.

57. US-specific controls. Planets is not available to anyone located in any U.S. sanctioned countries or to anyone on the U.S Treasury Department's list of Specially Designated Nationals List (SDN list). You must not export or re-export Planets websites items to a U.S. sanctioned country or to anyone on the SDN list.

58. Relationship between the parties: Nothing in these terms is to be construed as constituting a partnership, joint venture, employment or agency relationship between you and us, or between you and any other member. Neither you nor us can bind each other in any way. We are, however, an agent of the authors only for the limited purposes of collecting Buy Now payments (see section 46), the authors' providing warranties to buyers in section 22 - Warranties authors make, to limit authors' liability to buyers in section 52, and the disclaimer of authors' liability to buyers in section 55 - Consumer laws.

59. Notices: Any notice you send us must be submitted via a help request. Any notice we send to you will be emailed to your Planets account email address.

60. Changes to Sugar Terms: We may change these terms at any time and, if we make changes, we will take reasonable steps to let our community know about the changes. You can also keep track of whether changes have been made to our terms by referring to the version and effective date at the footer of the terms. You can close your Planets Account and terminate your agreement with us at any time if you do not agree to the changes. However, if you continue to use Planets sites after the changes are made, then you will be agreeing to the changes.

61. Interpretation: Words like 'include' and 'including' are not words of limitation and where anything is within our discretion we mean our sole discretion.

62. Applicable Laws: We control and operate Planets from our offices in Belgium. The laws of Belgium these terms, and you submit to the jurisdiction of the courts there for the resolution of any dispute between us.



a member who makes items available for sale on Sugar.


includes downloading an item that is made available for free on Sugar or that is purchased for you by another member.

Buy Now:

a way of purchasing an item using a payment provider (and not using existing Planets Credits)


a person who ‘buys’ items on Sugar.

Buyer fee:

the fee for the services buyers get from PopulAR like support, fraud protection, item quality control and other related buyers’ services.


The AR Company SRL (0457 882 461)

PopulAR companies:

PopulAR and any company that controls, is controlled by or is under common control with PopulAR.

PopulAR content:

is all the content that we have put on Planets and includes the design, compilation, and look and feel of the PopulAR sites, and copyright, trademarks, designs and other intellectual property on the Planets websites (unless otherwise stated and excluding content owned by others like author content).


When we refer to the ‘Planets’ or 'Planets websites' we’re talking about the Planets, which include these sites:






Planets account:

what you receive when you become a Member which gives you access to any of the Planets sites.

EU Member State:

the countries listed here:

Handling fee:

the fee buyers may pay when using a payment method (other than existing Planets credits).

Item price:

the price buyers pay for the license to use an item, as detailed in section 13(a).

Item support:

the support an author agrees to provide Planets account holders for an item marked as ‘supported’ as detailed on the item support page.


digital goods found on Planets websites.

List price:

the price you see on an item page on Planets, which is made up of the item price and buyer fee.


a person who signs up by creating an account and accepting these terms.

Member’s statement:

the record of payments by you to PopulAR (as a buyer) and by PopulAR to you (as an author).

Payment method:

any payment agent or method we make available on the Planets sites.

Total price:

the price the buyer will pay in total, which consists of the item price, PopulAR’s buyer fee and handling fee (if applicable) and any taxes that may be added, as detailed in section 14.

Your content:

everything that you post on the Planets sites, or send via the Sugar to other members and to us including items, files, communications and materials.

Version 1.0 - Effective date: 11 July 2021.